COVID-19 Coronavirus Service Continuity Plan
Our support, repair and calibration services continue to operate where possible.Light Capacity Scale Service Cover (Procare™)
Production lines often rely on multiple, lighter-capacity, stand-alone scales. When a failure occurs, it’s often faster and more convenient to simply replace the unit.
ProCare Total and ProCare service agreements allow faulty scales to be swapped affordably and sustainably – either instantly, from stock stored on-site, or via next-day delivery and return.
ProCare Total™
Scale faults cause costly downtime. With ProCare Total, you can ensure 99% uptime by immediately swapping out any scale at no additional cost, with a replacement from your consignment stock. The faulty unit will be repaired at our state-of-the art repair centre, or recycled.
ProCare™
Your process may not need a failed scale to be immediately replaced – for instance, if parts are check weighed on several bench scales. ProCare offers replacement scales delivered to site and an engineer to fit them, minimising downtime disruption and the need for spare stock.
| What’s included? | ProCare Total | ProCare |
| Service level | 99% uptime guarantee | Next-day response |
| Site-dedicated engineers | ✔ | ✔ |
| Calibration visits included | 2 | 1 |
| Appointments included | ✔ | ✔ |
| Health checks included | – | – |
| Reverification included | ✔ | – |
| Call out included | N/A | ✔ |
| On-site labour included | N/A | First hour |
| Repair parts and consumables included | ✔ | – |
| Discount on replacement equipment | ✔ | ✔ |
| Pickup, packaging and delivery | ✔ | – |
United States 
United Kingdom 
Canada 
Canada (fr) 
India 
Malaysia 
Global