The result? Better price control, shorter queues and easier operation.Bali Dhadda says, "With mechanical scales, it can be hard to determine the precise letter weight. This is especially a problem with very light international letters and we often found that we had to undersell. With electronic postal scales, no one loses out. The customer (he) can see the price to pay on the electronic display and is much less likely to query it. He pays exactly what he should and we receive the full transaction value."
Converting from mechanical to electronic weighing can make customer service up to 30% quicker. Bali Dhadda has noticed this with significantly shorter customer queues. She says, "The postal scale is really saving us time because we no longer need to look up prices and input them into the Horizon system. This saves our operators time and avoids the input errors that can result in over-inflated charges."
We offer a wide range of industrial weighing systems and solutions, backed by an extensive service network across the entire UK.
Part of a large corporate family, with 200 years experience, we market and service our products in over 80 countries across the globe.
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0845 307 0314
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ITW Limited trading as Avery Weigh-Tronix
Foundry Lane, Smethwick, West Midlands, B66 2LP.
Registered Office: ITW Limited, Nexus House, Station Road, Egham, Surrey, TW20 9LB, United Kingdom. Company number 559693.
Producer Registration Number WEE/DD0105WV.